Support Hours and Response Times

When you can expect us to be available and typical response time frames.

BrightAssist support is here to help when you need us:

• Hours of Operation: Monday to Friday, 8 AM to 8 PM (local time).
• Response Times:
  • Live Chat: Immediate during business hours
  • Email Support: Within 4 hours
  • Phone Support: Available for premium plans within business hours
• After Hours: Submit a ticket anytime; we’ll respond on the next business day.

For urgent issues, use our live chat during business hours for fastest assistance.