What to Do If You Can’t Login

Common causes and solutions if you’re having trouble accessing your account.

Can’t access your BrightAssist account? Don’t worry – try these troubleshooting steps:

1. Check Your Credentials: Make sure your email and password are entered correctly.
2. Reset Your Password: Use the “Forgot Password” link on the login page to reset your password securely.
3. Clear Browser Cache: Sometimes stored data can interfere with logging in; clear your browser cache and cookies.
4. Try a Different Browser or Device: This will help you identify if the problem is browser-specific.
5. Ensure Your Account Is Active: If your account is new, ensure you’ve completed email verification.